Terms and Conditions

1. Operator

Automova is operated by Md Fahad Alam, an independent freelancer based in Shaheen Bagh, New Delhi, India. References to “Automova,” “we,” “us,” or “our” mean Md Fahad Alam trading as Automova.

2. Eligibility and business use

You must be at least 18 years old to submit an enquiry or engage Automova. The website and services are intended for business and professional use. By requesting services on behalf of an organisation, you confirm that you have authority to communicate and make decisions for that organisation.

3. Website and services

Automova provides workflow analysis, AI automation, integrations, chatbots, agents, CRM or spreadsheet workflows, and related implementation or support. Website descriptions, example workflows, pricing ranges, ROI estimates, timelines and chatbot responses are general information, not a binding offer or guarantee.

A project begins only when the parties agree to the scope and commercial terms and Automova confirms commencement after receiving any required advance payment and access information.

4. Proposals, scope and changes

The agreed proposal or statement of work should identify deliverables, integrations, assumptions, schedule, revision allowance and fees. Requests outside the agreed scope may require a revised timeline and additional fees. If a project document conflicts with these website terms, the signed or expressly accepted project document controls for that engagement.

5. Payments

• Unless a project proposal states otherwise, 40% of the project fee is payable in advance before work begins.
• The remaining 60% is payable before final handover, production transfer, credential transfer, or release of final deliverables.
• Payments may be accepted through PayPal or another mutually agreed method. Payment providers may apply their own terms, fees, currency conversion and processing rules.
• Taxes, bank charges, platform fees or withholding obligations will be handled as stated in the proposal or as required by applicable law.
• Automova may pause work or withhold final delivery while an amount is overdue.

6. Cancellation and refunds

If you cancel before Automova has started the agreed project work, amounts paid for that work are refundable, less any non-recoverable payment-processing charges or approved third-party expenses.

Once project work has started, the advance payment and fees attributable to work already performed, reserved time, purchased services, or committed third-party costs are non-refundable. Any amount paid beyond those costs will be handled fairly according to the completed work and the project agreement.

Nothing in this section removes a refund, cancellation, or consumer right that cannot legally be excluded. Project-specific cancellation terms may be included in the accepted proposal.

7. Client responsibilities

You agree to:

• Provide timely, accurate information, feedback, approvals and authorised access needed for the project.
• Maintain lawful rights and permissions for all data, accounts, content, APIs and systems you ask Automova to use.
• Obtain required notices and consent before messaging, profiling, recording, monitoring, or automating interactions involving customers, workers or other individuals.
• Review and test deliverables before production use and maintain appropriate human oversight for important decisions.
• Keep credentials secure and promptly revoke access that is no longer required.
• Not use the services for fraud, spam, unlawful surveillance, discrimination, harmful activity, rights infringement, or violation of platform rules.

8. Third-party platforms

Projects may depend on services such as WhatsApp, Meta, Google, OpenAI, Anthropic, n8n, Make, CRM systems, Calendly, PayPal or other APIs. These providers control their own availability, pricing, policies and data practices. Automova is not responsible for a third party changing, suspending or discontinuing its service, but will reasonably communicate known impacts and possible alternatives.

You are responsible for ongoing third-party subscription, API, messaging, model and hosting costs unless a proposal expressly includes them.

9. Intellectual property

After full payment, you receive the rights to final custom deliverables expressly identified for transfer in the project agreement. Automova retains ownership of pre-existing materials, reusable templates, general methods, know-how, utilities and components that were not created exclusively for you. Where retained materials are included in a deliverable, you receive a non-exclusive licence reasonably necessary to use that deliverable.

You retain ownership of materials and data you provide. You grant Automova a limited permission to use them only as needed to deliver and support the project. Automova will not publicly use your name, logo, confidential project information or results as a case study without permission.

10. Confidentiality and data

Each party should protect non-public business, technical and customer information received from the other and use it only for the engagement. More detailed confidentiality or data-processing obligations may be included in a separate agreement when the project handles customer or regulated data. Personal information is handled as described in the Privacy Policy.

11. Results and warranties

Automova will perform agreed services with reasonable skill and care. Automation outcomes depend on client processes, data quality, third-party platforms, adoption and factors outside Automova's control. No specific revenue, savings, lead volume, ranking, uptime, legal compliance outcome or error-free operation is guaranteed unless expressly stated in a signed project agreement.

ROI calculator results, dashboard figures and examples on the website are illustrative estimates and should not be treated as financial advice or verified client results.

12. Limitation of liability

To the maximum extent permitted by applicable law, neither party will be liable for indirect, incidental, special or consequential losses, including lost profit, lost opportunity or loss caused by third-party platform failure. Automova's total liability connected with a project will not exceed the fees paid to Automova for the specific project giving rise to the claim.

This limitation does not apply where liability cannot lawfully be limited, including liability arising from fraud, wilful misconduct, or another non-excludable obligation.

13. Suspension and termination

Either party may terminate according to the accepted project terms. Automova may suspend or terminate work for material non-payment, unlawful instructions, abuse, security risks, repeated failure to provide necessary cooperation, or a material breach that is not corrected after reasonable notice. Fees and rights accrued before termination remain due.

14. Governing law and disputes

These terms are governed by the laws of India. Subject to any mandatory rights or agreed dispute process, courts with jurisdiction in New Delhi, India will have jurisdiction over disputes. The parties should first attempt in good faith to resolve a dispute through written discussion.

If mandatory law in your country grants rights that cannot be excluded by agreement, those rights remain unaffected.

15. Changes and severability

Automova may update these website terms when services, tools or laws change. Updated terms apply from the effective date shown above and do not retroactively change an already accepted project agreement unless both parties agree or law requires it. If a provision is unenforceable, the remaining provisions continue to apply.